Lync 2010/2013 BusyOnBusy CallHandling Utility from Competella
Looking for a product that can solve your BusyOnBusy troubles in Lync?
Competella has a standalone product that can be integrated with Lync that can help you with this.
It's called Routing Agent and can do a lot more than just BusyOnBusy handling.
The Competella Routing Agent for Microsoft Lync Server 2013 extends the standard routing capabilities for incoming calls.
The Competella Routing Agent consists of two parts, one MSPL application running on each Lync Front End Server and one UCMA application.
Competella also delivers a Switchboard system integrated with Lync 2010/2013
Main features:
My experience with this product is that is stable and adds litte extra call handling that is still missing in Lync.
Competella has a standalone product that can be integrated with Lync that can help you with this.
It's called Routing Agent and can do a lot more than just BusyOnBusy handling.
The Competella Routing Agent for Microsoft Lync Server 2013 extends the standard routing capabilities for incoming calls.
The Competella Routing Agent consists of two parts, one MSPL application running on each Lync Front End Server and one UCMA application.
Competella also delivers a Switchboard system integrated with Lync 2010/2013
Main features:
- Enables for different forwarding destination for internal and external incoming calls
- Forwarding on busy
- Support for traditional busy tone
- Configurable delay of the transfer to voicemail in case net-based simultaneous ringing is activated and the Office Communicator is offline
- Activation on system level or on a user level using the standard Communicator 2007 R2 or Lync 2010/2013 Call forwarding settings dialogue.
My experience with this product is that is stable and adds litte extra call handling that is still missing in Lync.
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